| Q: |
What
do you charge? |
| A: |
We
charge $98.00 per hour for basic work and parts changing. We charge
higher hourly rates for work that is more challenging: $111.00 per
hour for skilled work involving diagnosis, modification, and fitting of
parts; and $127.00 per hour for the work of a master welder to do welding
and fabrication. |
| Q: |
Can I
get an estimate? |
| A: |
If you
want one, we give you a computerized estimate free of charge, with no
obligation. |
| Q: |
Can
you do my repair job on the spot while I wait? |
| A: |
Repair
jobs that don't take much time, where one component has failed, we can
often do on the spot. More major repair work we do over a longer
period. |
| Q: |
How
long will it take to repair my hydraulic cylinder? |
| A: |
Hydraulic
cylinders which don't require rod work often take 5 to 7 business days for
us to get them back from the cylinder rebuilding shop, except in August
and September, when the high volume of hydraulic work usually means a
longer time. Cylinders with a bent or broken rod will take longer. |
| Q: |
Do you
have tow trucks for sale? I want to buy a truck. |
| A: |
We are
dedicated exclusively to repair of equipment, and we don't sell trucks or
equipment at all. If you want to buy a tow truck, go to 
and get a free
magazine made up of only advertisements of tow trucks for sale. |
| Q: |
What
make of towing equipment should I buy? (i.e. Jerr-Dan, Century, Chevron,
etc.) |
| A: |
Every
make of towing equipment will need repairs eventually. The best
advice we would give is to try to select a make that's likely to remain in
business, so when you need parts and service two years from now you can
still get it. Unfortunately, when it comes to the major
manufacturers, this advice narrows the field so far as not to be of much
use. |
| Q: |
I have
a tow truck I want to sell. Where can I sell it? |
| A: |
We are
dedicated exclusively to repair of equipment, and we don't buy trucks or
equipment at all. If you want to sell a tow truck, go to
and place an
ad. This free magazine made up of only advertisements of tow trucks
for sale goes out to the whole western part of the US. You can also
place an ad with the Dallas office of  ,
which publishes the Big Truck Trader and Heavy Equipment Trader
advertisement magazines. |
| Q: |
Can
you fix the diesel engine/rear axle/front end
kingpins/clutch/transmission/cab wiring on my tow truck? |
| A: |
We
work only on the equipment on your truck, which basically means everything
on your bed aft of the cab, plus your switch panel, turn signal switch,
hydraulic pump, and PTO. Diesel engines and so forth are not our
field of expertise. A mechanic shop should be able to repair those. |
| Q: |
Do you
do warranty work for the major manufacturers? |
| A: |
We are
pleased to do any kind of equipment repair work, including repairs on
equipment which is still under warranty by the manufacturer. Because
we are not affiliated with the manufacturer, however, we will not be
involved in any legwork to be reimbursed by them. We will be happy
to do such repairs on a customer-pay basis, in which case it will be up to
you, the customer, to pursue what reimbursement arrangements you wish to
pursue with the manufacturer.
It's important to
keep in mind the true costs of having warranty work done. Yes, if
your equipment's still under warranty, the dealer may do the work at no
out-of-pocket expense to you. However, it's been our observation
that most new equipment has a particular tendency to go down and need
warranty work at 4:55 pm on Friday afternoon. If you have to wait
several days or several weeks to get your truck back, even if it's
"free," you will have lost a lot of income in down time.
We, on the other
hand, can often get to the repair sooner than the dealer, because repairs
is all we do. We'll charge you actual money to fix it -- it will not
be free -- and then you'll more than earn back that expense by having the
truck back, sometimes even being "money ahead" before the day's
through. Is being "money ahead" on warranty work something
you care about? Then give us a try next time you need warranty work. |
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